Refund policy

Refund Policy

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in the original packaging, and in the same condition as when you received it. You must initiate your return request within 30 days of receiving your order.

The following items are not eligible for refunds unless defective:

  • Opened software or digital downloads
  • Personalized or custom-made products
  • Products marked as "Final Sale"

Return Process

  1. Contact our support team at [email protected] to initiate your return request
  2. You will receive return instructions and a Return Merchandise Authorization (RMA) number
  3. Package your item securely with the RMA number clearly visible
  4. Ship your return using a trackable shipping service

We recommend keeping your shipping receipt until your refund is processed.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Please note that shipping costs are non-refundable, and you will be responsible for return shipping charges unless the return is due to our error.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund within 10 business days after approval:

  • Check with your bank or credit card company first
  • Contact your payment processor as processing times may vary
  • If you still haven't received your refund, contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please follow the return process and place a new order.

International Returns

For international orders, return shipping costs are the responsibility of the customer. We cannot guarantee that duties and taxes will be refunded by your local customs office.